511 Impregnator, 511 Porous Plus, 511 Seal & Enhance
Satisfaction guaranteed up to 20 years from the date of purchase to the original purchaser. If not completely satisfied with product performance, when used as directed, contact Miracle Sealants Company for product replacement or at its option, refund of the purchase price upon return of unused portion with the original dated receipt.
511 H2O Plus
Satisfaction guaranteed up to 15 years from the date of purchase to the original purchaser. If not completely satisfied with product performance, when used as directed, contact Miracle Sealants Company for product replacement or at its option, refund of the purchase price upon return of unused portion with the original dated receipt.
- Replacement costs for labor and installation materials such as tile, natural stone, grout, setting materials, under floor heating, electrical, plumbing and any other costs associated with the installation.
- Improper installation.
- Improper use of maintenance and household products.
- Ordinary wear and tear.
- Grout related issues including but not limited to staining, color variation, discoloration, cracking, chalking, mildew or mold.
- Any item which might be expected to damage the product including but not limited to: abuse, negligence, falling objects, fire, earthquake, tornado or other natural disaster, exposure to extreme heat or accident.
- Commercial use which constitutes store, office or other place of business.
- Outdoor use.
- Variations between field and trim, tile and stone.
- Natural variations from design and color samples or photos.
- Any color or shade variations, different markings, holes, pits, inclusions, veining, density and any element inherent to natural stone and tile surfaces.
Procedure for Making a Claim
The original purchaser must notify Miracle Sealants Company of the defect in writing within 30 days of discovery. Original Purchaser must supply unused product and the original purchase receipt. Failure to produce documentation renders warranty null and void in its entirety. No claim will be honored unless Miracle Sealants Company is given an opportunity to inspect the allegedly defective product. Failure to produce product for inspection renders the warranty null and void in its entirety. After inspection, Miracle Sealants Company will replace product or at its option, refund of the purchase price of the product.
Some states do not allow exclusion or limitation of incidental or consequential damages.
Miracle Grout Shield New & Improved – LIFETIME LIMITED WARRANTY
Miracle Sealants Company (MSC) offers a lifetime limited warranty on this product when installed in accordance with MSC printed specifications and applicable industry standards and building codes. MSC warrants to the original owner that the product will be free from manufacturing defects, will resist stains and will not deteriorate under normal use for the lifetime of the grout. This lifetime limited warranty does not cover normal wear and tear of the product, nor does it eliminate the need for routine maintenance and cleaning. This lifetime limited warranty covers the Miracle Grout Shield New & Improved product only and excludes all claims related to grout defects and/or grout installation errors, as well as claims related to the tile or stone.
EXCLUSIONS TO LIMITED WARRANTY:
MSC is not responsible for structural failure, misuse of product or workmanship not in accordance with manufacturer’s instructions and applicable industry standards and building codes. MSC is also not responsible for damage caused by heavy use and/or traffic, abusive conditions or accidents, including, but not limited to, scratching and scuffing. ALL OTHER WARRANTIES DISCLAIMED. THE WARRANTY STATED ABOVE IS IN PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED TO THE EXTENT OF THE LAW. MSC EXPRESSLY DISCLAIMS OR LIMITS ALL OTHER WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
LIMITATION OF REMEDIES: THE REFUND/REPLACEMENT REMEDY STATED IN THIS WARRANTY IS THE ONLY REMEDY AGAINST MSC AVAILABLE TO OWNER OR TO ANY OTHER PARTY. IN NO EVENT WILL MSC BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) ARISING OUT OF OR CONNECTED TO THE PRODUCT(S), NOR PAY DAMAGES IN ANY AMOUNT EXCEEDING THE ORIGINAL PRICE OF THE PRODUCT(S) SHOWN TO BE DEFECTIVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.
Owner shall notify MSC, in writing, within 15 days of the discovery of the alleged defect or stain. Mail written claim along with proof of purchase to the following address:
Miracle Sealants Company, 2 Prime Drive, Seven Hills, NSW, Australia
Attn: Customer Service